Complaints and protection

We will provide readily accessible channels for dealing with complaints by residents, but despite everything that we do to provide a safe and secure environment, in a big establishment, there are bound to be times when you are unhappy about something.  In most cases, these problems are easily solved through talking to us.
We do operate a simple, clear and accessible complaints procedure.  However, if we are not able to resolve your issue and you wish to take your complaint further, then please contact the following:-

Care Quality Commission
CQC SouthEast                                                  
Citygate                                                            
Gallowgate                                                        
Newcastle upon Tyne                  
NE1 4PA

Telephone:  03000 616161
Fax: 03000 616171
Email: enquiries.southern@cqc.org.uk
Website: www.cqc.org.uk