Complaints and protection
We will provide readily accessible channels for dealing with complaints by residents, but despite everything that we do to provide a safe and secure environment, in a big establishment, there are bound to be times when you are unhappy about something. In most cases, these problems are easily solved through talking to us.
We do operate a simple, clear and accessible complaints procedure. However, if we are not able to resolve your issue and you wish to take your complaint further, then please contact the following:-
Care Quality Commission
Newcastle upon Tyne